Quality


Certified quality

Your satisfaction is an ongoing concern for the LOTRAFF Group, which has been ISO 9001 certified since 2013, with a renewal of this certification in 2019. This enables us to maintain a high level of service to meet your requirements.

Our aims are to continuously improve and innovate the services we provide.

QUALITY POLICY

The assets of the LOTRAFF Group are its reliability, technicality and adaptability, making quality a core principle of development and customer satisfaction.

This is what drives Management and the teams in their commitment to continuous improvement of the company’s in-house operations and performance levels.

We implement a constant level of service quality: appointments, delivery status, disputes, returnable packaging and administrative formalities, etc. All requests are dealt with in the customer’s language thanks to a multi-lingual  team operating in French, English, Spanish, German, Italian, Romanian, Russian, Polish, Czech and Luxembourgish.

Each year, a Quality Management System programme is put in place. A SWOT analysis is carried out to define our policy and aims. These are then implemented through an action plan and redefined by an annual Management Review and regular activity assessment.